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Objective

To obtain a secretarial/receptionist position where I can use my computer and clerical skills.

 

Professional Skills

  • Microsoft Office
  • Microsoft Windows
  • dBase III
  • Lotus 1-2-3
  • WordPerfect 5.1/6.1

 

  • Filing/Editing
  • Typing (55+ wpm)
  • Office Procedures
  • Telephone Skills
  • SuperWrite (80 wpm)
  • Accounting
  • Business Math
  • Business English
  • Management Skills
  • Customer Service Skills

 

Education

Office Technology Program / Secretarial Specialty

 

Maple University, Martinsburg WV, Completion Date: 06/04

G.P.A. 3.9/4.0; Attendance 100%

 

Employment Skills

  • Developed ability to work in a fast-paced atmosphere
  • Maintained excellent customer relations and developed customer rapport
  • Diplomatically resolved customers complaints on as-needed basis
  • Accurately calculated and made daily deposits of up to $20,000
  • Ability to follow instructions well and make decisions with no supervision
  • Motivated and supervised 15+ employees on daily basis
  • Maintained all record-keeping procedures without error
  • Delegated responsibilities to employees to meet company’s expectations
  • Effectively developed telephone communication skills and consistently met quotas

 

Employment History

 

Assistant Manager, Wingtip Toys, Hagerstown, MD

06/01 - 11/03

 

Telemarketer, Margie’s Travel, Charleston, WV, Temporary Assignment

06/99 – 05/01

 

Data Entry Operator, Litware, Inc., Charleston, WV, Internship

 

December 1998

 

内容来自存起来软件:www.cqlsoft.com

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